Does Friendly Diamonds have a physical store?

Friendly Diamonds is an online jewelry store with an office in New York. You can visit us at our office to view diamonds or you can book a virtual appointment with our team of gemologists and jewelry specialists. Click here to book your appointment. Kindly note that all office appointments are exclusively for diamond viewings. There is no jewelry on display at our New York office.

How do I know the status of my order?

You can get in touch with us via call, chat or email to know about the status of your order. You shall receive a confirmation email with your tracking details when your item is shipped.

How do I get my ring resized?

We offer a one-time free ring resizing within the first year of purchase. To resize your ring, send us an email with details of your purchased ring and the new ring size. To know more, read our ring resize policy.

How do I return my order?

We offer 30-day, no-questions-asked-free returns on all diamonds and jewelry products (including those from the create-your-own range and all fine jewelry products) except for bespoke customized pieces. To know more, read our return policy . If you are unhappy with your purchase, our team is here to resolve your concerns. However, if you still need to return your order, you can send us an email with your order details. Our team shall then get in touch within 24 business hours.